商務(wù)信函范文英語道歉篇一

　　Dear Mr. Grison

　　Thank you for your letter of 6 May 2004 concerning the faulty tableware.

　　I am extremely sorry to learn that the delivery you took on 2 April was of poor quality. This was due to our faulty packing machine. We now have it repaired and we will replace the faulty delivery free of charge within three days.

　　We have been supplying you for five years and we will replace the faulty delivery free of charge within three days.

　　We have been supplying you for five years and you have always been one of our excellent customers. Therefore, I greatly regret the inconvenience it has caused and would like to offer my sincere apologies. I can assure you that such occasion will not occur and our supplies in the future will again be of our usual high standards.

　　I hope that you can use our company as your supplier in the future.

　　Your sincerely

　　商務(wù)信函范文英語道歉篇二

　　Dear Mr. Sation

　　With reference to your letter dated 3rd May 2004, I am writing to apologies for the mistake we made.

　　The mistake was made because our computer broke down on 29 April. I can assure you we will send the cheque of $200 to you in two days. We will offer you 20% discount for you next stay.

　　Please accept our apologies for the inconvenience this error has caused you and we look forward to meeting you again.

　　Your sincerely

　　商務(wù)信函范文英語道歉篇三

　　Dear Mr. Clinton

　　Thank you for your letter of 9 May 2004 concerning faulty goods purchased in our store in London.

　　I am very sorry indeed that you were not satisfied with the pencils that you bought from our store.

　　Our company in always trying to improve the quality of its merchandise and we are very unhappy when one of our products does not give satisfaction. In fact, this was due to the breakdown of our packing machine.

　　In the meantime I regret the disappointment you were caused. As a gesture of goodwill, I have pleasure in refunding the cost of the pencils. And enclose a gift voucher that you can use in our London branch.

　　Thank you for bringing this matter to our attention. I hope any further purchases you many make at our stores will be up to our usual high standards

　　Yours sincerely

　　Paul Harvey

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